For custom orders, you have 12 hours after order confirmation to request changes or cancel at no charge. After that, changes or cancellations are still free if production has not started. Once production or customization has begun, a 30% cancellation fee applies to changes or cancellations.

Contact us as soon as possible at +1 (213) 636-3201 or contact@sophoradeco.com.

Contact our customer service team with the product references, sizes, quantities, and delivery timeframe you need. We will check fabric availability and help you find the best options for your project.

For custom items, the total delivery time includes both manufacturing and shipping. First, check your shipping confirmation email and our Order Tracking page. If the status has stopped updating or the estimated delivery date has passed, contact us with your order number.

Use our measuring guides to choose the right dimensions and get curtains that fit your windows.

Explore our measuring guides → Curtain Measuring Guide or Blinds Measuring Guide

Make sure you have selected all required options, including the dimensions, color, and heading style. If the problem continues, refresh the page or try another browser or device. Then contact us with a screenshot if you still need help.

Once your payment is confirmed, you will see a confirmation page and receive an order confirmation email. Be sure to check your spam folder. You can also check the status in your account or through Order Tracking.

Yes, subject to availability. Call the store at +33 7 66 78 33 07 before your visit. Our team will confirm availability and pickup details at 8 avenue de la Marseillaise, 67000 Strasbourg.

1. Choose your product and select all required options.
2. Add it to your cart and review your order.
3. Enter your shipping and billing details.
4. Choose a shipping method, then a payment method.
5. Complete the secure payment and keep your confirmation email.

No. You can order a single item or everything you need for a complete project. Any minimum amounts shown apply only to specific benefits, such as free standard shipping on orders over US$59.

Total delivery time includes manufacturing and shipping. Custom curtains generally take 7–14 business days to make. Allow an additional 7–10 business days for standard shipping or 4–6 business days for express shipping.

These timeframes are estimates and may vary depending on the complexity of your order, the destination, the carrier, or external conditions.

Changes may still be possible before your order has been prepared or handed to the carrier. Contact customer service immediately. Once the order has shipped, address changes depend on the carrier and cannot be guaranteed.

Your package will be sent to the address you provide at checkout. Please enter a complete address and a phone number where you can be reached. For express shipping, someone must be available to sign for the delivery.

The carrier will provide instructions for redelivery or pickup, depending on the service used. Check the tracking link in your shipping email and follow the instructions promptly to avoid having the package returned to the sender.

If your order includes long curtain rods or tracks, or multiple packages, contact us before placing it. We will check access requirements and the shipping options available for your address.

• Standard shipping: US$7.99, free on orders over US$59.
• Express shipping: US$29.99.

The final shipping charge is shown before payment. For the countries we ship to and international shipping details, see our Shipping Information.

Check your spam folder and the order history in your account. If no order appears, contact us before paying again so we can check whether your payment and order were recorded.

Common reasons include incorrect card details, reaching your card limit, insufficient funds, or a bank security check. Review the information you entered and contact your bank. You can also try another available payment method.

No. Sophora Déco does not store your card number or bank details during checkout. Your transaction is processed by the secure payment provider you select.

Yes. Payment takes place on a secure, encrypted page. Depending on the payment method, your bank may request additional authentication to confirm the transaction.

Payment options may include credit or debit cards, PayPal, Apple Pay, and Klarna when offered at checkout. Klarna availability is subject to eligibility and approval. Check the options and terms shown at checkout. For more details, visit Payment Methods.

Allow your email app to display remote images, add our email address to your contacts, and try opening the web version in another browser. If the problem continues, forward the email to us so we can take a look.

Enter your details, select the newsletter subscription option, and submit your signup. You may need to confirm your subscription by email. You will then receive product news, tips, and offers based on your selected preferences.

Open one of our emails and use the unsubscribe link at the bottom. Your request may take a little time to process. You can also contact us to update your preferences.

Sign in to your account, open your order history, and select the relevant order. Once issued, your invoice is available as a PDF. If you checked out as a guest or cannot find the invoice, contact customer service.

Use the tracking link in your shipping confirmation email or visit our Order Tracking page. Have your order number and the email address used for the purchase ready.

In your account, open your personal details or address book, make your changes, and save them. If you need to change an order you have already placed, contact us separately. Updating your account does not always update an order in progress.

On the sign-in page, select “Forgot Password,” enter the email address associated with your account, and follow the link in the email you receive. Check your spam folder too. If no email arrives, contact us instead of creating additional accounts.

Ready-to-ship products: you have 14 days from delivery to request a return. Items must be brand-new, unwashed, unused, and in their original packaging. You are responsible for return shipping costs unless the return is due to our error.

Custom products: these cannot be returned simply because you change your mind. They remain covered for eligible defects under our warranty. Read our full Return & Warranty Policy.

1. Email contact@sophoradeco.com with your order number and clear photos of the product.
2. Wait for our team to approve your return and provide the correct return address.
3. Ship the package with tracking within 14 days of receiving our approval.

Once we receive, inspect, and approve the returned item, your refund will be processed within 2–5 business days. The time it takes for the credit to appear in your account depends on your bank.

Contact us with your order number and photos showing the defect, the full product, and its label or packaging. Do not use or wash the item before we respond. Our products carry a 2-year limited warranty from the date of delivery against manufacturing defects, subject to the coverage and exclusions in our policy.

We do not offer automatic online exchanges. For an eligible standard item, contact us to arrange a return, then place a new order. Custom products cannot be exchanged for a change of mind, but our replacement option offers a 50% discount on a replacement order within 30 days of delivery, subject to the published terms.